Korean Air, serving 117 cities across 40 countries, faced a critical

challenge: their 24/7 contact center was being slowed down by legacy

infrastructure. Agents struggled with 7-minute boot times, frequent "blue

screen" interruptions, and bulky hardware that cluttered their desks.

In this exclusive case study, CIO Choi HeeJung reveals the strategic

decision to deploy ChromeOS and how it transformed their operations.

Download the full story to discover:

• Immediate Efficiency Gains: How switching to Chromeboxes

slashed boot times from 7 minutes to seconds, allowing agents to

handle more calls and multitask effectively.

• The "Zero-Touch" Deployment: Learn how Korean Air rolled out

devices that were ready out of the box, with zero downtime for

manual imaging or OS installation.

• Security Without the Downtime: See how a 24/7 operation

eliminated the need for scheduled maintenance windows and third-

party antivirus software by leveraging ChromeOS’s built-in security.

• AI-Ready Infrastructure: Discover how Korean Air is using Gemini

for Google Workspace to help agents draft emails, translate

inquiries, and search internal data instantly.

Don't let legacy systems ground your productivity. Read the case study

to see the roadmap for a modern, cloud-first workforce.