
Genesys Cloud Agentic Virtual Agent,
powered by large action models

Traditional AI agents stop at answers. Agentic virtual agents can go
further by reasoning through customer intent, taking action across
systems, and delivering complete resolutions. Built with adaptability and
enterprise-grade governance, they help you resolve faster, scale
confidently, and stay in control of every interaction.
Watch this demo to discover how agentic virtual agents deliver end-toend customer resolutions.
Built to move beyond scripts:
executing end-to-end workflows.
learns from interactions.
explainable, and controlled by design.
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