Genesys Cloud Agentic Virtual Agent,

powered by large action models

Traditional AI agents stop at answers. Agentic virtual agents can go

further by reasoning through customer intent, taking action across

systems, and delivering complete resolutions. Built with adaptability and

enterprise-grade governance, they help you resolve faster, scale

confidently, and stay in control of every interaction.


Watch this demo to discover how agentic virtual agents deliver end-toend customer resolutions.


Built to move beyond scripts:

  • Action-oriented by design: Move from understanding intent to

executing end-to-end workflows.

  • Continuously adaptive: Improve performance across channels as it

learns from interactions.

  • Governed and accountable: Execute actions that are transparent,

explainable, and controlled by design.

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B5C5E2-Ungated: Genesys Cloud Agentic Virtual Agent, powered by large action models