Artificial Intelligence (AI) is transforming industries, raising telco stakeholder expectations around cost reduction, data protection, and revenue growth. Rapid AI advancements are pressuring telcos to rethink their strategies and business models to scale AI adoption effectively.

This report explores where telcos stand in their AI journey and offers recommendations to accelerate adoption:

- Adopt customer-centric AI strategies to enhance experiences.

- Embrace agility to mature use cases and reduce costs.

- Establish a cross-domain center of excellence.

- Take an open approach to fill skill gaps.

- Learn from successful AI use cases.