In the world of CX, AI has sparked a transformative era that will leave no area untouched-and the leaders charged with implementing this gamechanging technology stand ready to capitalize on its immense promise.

However, reaping the benefits of Al-being able to operate leaner organizations, boost customer satisfaction and loyalty, and tap new revenue streams-comes with significant challenges and uncertainty.

In our in-depth CX Trends 2024 report, we explored the forces driving AI's impact on support organizations. To augment that big picture, we asked more than 1,300 senior CX leaders (vice president and above) based in Australia, Brazil, India, Mexico, Singapore, Spain, the United Kingdom, and the United States to share their thoughts and plans. This report distills their insights and will serve as your essential blueprint for implementing AI effectively, overcoming potential roadblocks, and setting your organization up for success.