Accelerate value with a smarter AI adoption model

For many businesses, artificial intelligence (AI) has quickly evolved from a wish-list item to implement someday to a must-have technology today. And as competitors rush to incorporate AI into their customer experience (CX) tech stacks, the pressure mounts to keep up. That leaves a lot of CX leaders wondering where to start and how to move forward.

The benefits of AI aren’t automatic. Realising returns and minimising risk requires a thoughtful strategy. With deep expertise in both CX and AI, Genesys takes a framework-based approach that balances short-term value realisation with long-term strategy. The result is a clear, step-bystep roadmap for adopting AI capabilities that deliver quick returns while laying the groundwork for even greater value later.

This short overview introduces the Genesys Cloud AI adoption model and offers strategic guidance on choosing an AI solution that works for you.