Amcor Encompass™ CPET TraysFast. Flexible. Secure.From single serve baking cups to multi-portion serving dishes, Amcor has CPET tray solutions for everything from frozen entrees to...

CPET Tray PartnersA CPET tray partner that checks every boxA first glance, all CPET trays might look the same... but they're not!From quality to speed...

Practical guide to creating a contact centre RFPSelecting a new contact centre vendor is a big decision. It’s also an exciting time for your organisation....

CX trends in 2025 and beyondAs customer experience (CX) professionals rapidly adapt their strategies to include AI and digital transformation, staying ahead has never been...

Why companies choose Genesys CloudTransform your customer experience with GenesysAre you seeking a powerful solution to elevate your customer experience (CX) and secure a competitive...

Discover how industry leaders are redefining CX with AIElevate your customer and employee experience strategies with insights from real success stories from Modivcare, Kiwibank, Virgin...

The State of Customer Experience report: EuropeEuropean consumers have clear expectations: they want fast, seamless service that feels human, not transactional. In “The State of...

Generational Dynamics and ExperienceFour distinct generations make up the majority of today’s consumers and employees. Each generation brings its own unique perspectives, preferences, and expectations...

When people and AI team up: Empowered agents and supervisors for better CX outcomesGenesys Cloud Copilots can drive: Lower costs – Reduce staffing, training and...

2025 Contact centre buyer’s guideArtificial intelligence (AI) continues to transform every area of business, and that power brings new opportunities for growth. It also raises...