Resources.B2Btechleads

Why companies choose Genesys Cloud for AI and automationSee why companies worldwide succeed with our industry-leading AI capabilitiesTransform your business with Genesys Cloud AILooking for...

Ebook: Five ways leading brands use AIto improve customer experience and reduce costsFor years, artificial intelligence (AI) has been touted to handle many issues with...

The State of Customer Experience reportWe surveyed 5,157 consumers and 1,181 CX leaders on the state of customer experience.82% of consumers say a company is...

The Genesys Cloud AI progressive adoption modelReduce risk. Accelerate value. Enable innovation.Accelerate value with a smarter AI adoption modelFor many businesses, artificial intelligence (AI) has...

The AI-Powered Experience Orchestration playbookYour guide to winning in today’s competitive customer experience landscapeGo beyond automation – elevate every interactionTraditional customer experience (CX) strategies can’t...

TATA COMMUNICATIONS:From contact to connection: A new era in customer experienceDiscover three key strategies to future-proof customer experience and drive customer loyaltyThe average consumer encounters...

Create better AI-driven conversations with a human touchGenesys Bot FlowsDialog Engine Bot Flows (for voicebots) and Digital Bot flows (for digital bots) enable customers to...

Practical guide to create a contact center RFPSelecting a new contact center vendor is a big decision for your organization. There are a lot of...

How to build your business case for AITell the strongest CX transformation storyLearn how AI can transform customer experienceFor all the advances in artificial intelligence...

Global Report: Customer experience in the age of AIArtificial intelligence (AI) is redefining how consumers and business leaders view customer experience (CX) — and it’s...